Refund & Cancellation Policy

7-day refund period

You may request a refund within 7 days of activation of your subscription.

If your service was not activated

If your purchased service was not activated, you may request a full refund.

After activation

You may also request a refund after activation as long as the request is made within the 7-day refund period. This includes situations where you change your mind after activation.

Refund processing

Approved refunds are normally processed within approximately 3–5 business days.

The time for funds to appear after processing can also depend on the payment method or payment provider.

Subscription cancellation and renewal

Golden IPTV subscriptions do not renew automatically. Renewal is manual, so you do not need to cancel an automatic recurring subscription with Golden IPTV when your current plan ends.

How to request a refund

Contact Golden IPTV through our support channels or email contact@goldeniptv.co.za to request a refund.

Related terms

For information about subscriptions, payments, trials and customer responsibilities, read our Terms of Service.